For Edge DXB, all customers are equally important and for your convenience, we offer 24/7 customer service, so that we can provide quick responses to your calls for any feedback or complaints. When you make a booking, we reserve time for you and turn away other potential customers to fulfill our commitment to you. But when we get a sudden request for any cancellation or rescheduling, planning a new schedule becomes quite an impossible thing. And for this reason, we at Edge DXB have come up with some following policies for cancellation and refund procedures:

PLACING THE REQUEST

The request must be placed via E-mail to info@edgedxb.com clearly stating the below details:

• Name on the document and registered contact number/Email Address/Invoice Number
• Service Requested
• Amount Paid
• Date of Payment

The request will be subsequently forwarded to the management. The Management will decide after reviewing the request further whether the refund will be granted or not, and the amount to be refunded.

DEFINITION OF VALID CANCELLATION

• If you need to cancel your appointment, please contact us at least 24hours in advance since we turn away other clients to reserve time for your respective service. Any cancellations with less than 24hours notice is non-refundable.
• We request that Saturday clients must make a cancellation request before the close of business on the preceding Thursday.
• We do provide a rescheduling benefit to our customers; however, we require a 12-hour rescheduling notice. For rescheduling an appointment, you can either visit our website or can call our customer care executive directly. There is no charge for rescheduling with 12-hour notice on working days.
• The client is responsible for reporting any incident, breakage, damage and loss within 12 hours of completion of the service. Failure to do so will nullify any claim.
• The client is responsible for securing – cash, jewelry and any other items of value. Edge DXB pay market competent salaries to its dedicated staff and have a zero-tolerance policy in terms of theft and dishonesty. No responsibility or liability is however accepted for any of the above.
• On spot cancellation, the full amount will be charged.

REFUND

Edge DXB when offers postpaid services, the refunds is not applicable. However, if and when there are pre-paid services rendered, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

In case an order is cancelled any time during the period between the order is placed and the order is scheduled to be delivered, we have the right to charge you the costs incurred to the point of cancellation and a proportionate service charge and refund the balance amount.

If you have any questions regarding the policy, feel free to get in touch with us at info@edgedxb.com.

CHANGES IN THE POLICY

The right to make changes in the policy will be at our sole discretion. Such changes will be effective immediately once they are posted on our website www.edgedxb.com. It is the obligation of the visitors and customers to review the most current terms and conditions, and refund policy posted on our website.